Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return. Opened products are welcome — we make skincare, and we expect you to try it.

To start a return, email hello@beyonderway.com with your order number and the item(s) you'd like to return. If your return is accepted, we'll send you a prepaid return label and instructions on how and where to send your package. Please don't send anything back without requesting a return first — we can't refund packages we can't match to a return request.

Returns are free. We provide a prepaid return label and cover the cost of return shipping.

Refunds. Once we receive and inspect your return, we'll notify you and refund to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since your refund was approved, contact hello@beyonderway.com and we'll sort it out.

Damages and issues. Please inspect your order when it arrives and contact us immediately if the item is defective or damaged, or if you received the wrong thing, so we can evaluate the issue and make it right.

Non-returnable items. Gift cards cannot be returned.

Exchanges. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the replacement.

European Union 14-day cooling off period. If your order ships into the EU, you have the right to cancel or return it within 14 days, for any reason and without justification. Email hello@beyonderway.com and we'll arrange the return and the label.

Return address. Returns are processed at our fulfillment center:

BEYONDERWAY
c/o ShipBob
3401 Garden Brook Drive
Farmers Branch, TX 75234
United States